CephTracer offers non-tangible irrevocable goods, therefore we do not issue refunds after the tracing/analysis is made available for download. You are responsible for understanding prior to and upon purchasing.
Please make sure that you’ve carefully read all of the relevant documentation and viewed and understand the demonstrations/examples.
CephTracer will only make exceptions with this policy when the tracing/analysis appears to be not-as-described on a case by case basis in agreement of the parties concerned.
The deadline for any refund claim is one week after the tracing/analysis is made available for download. All approved refunds are delivered in the form of a voucher to be used for future purchases within your cephtracer.com account.
Changes to this Statement
CephTracer will occasionally update this Statement of Refunds to reflect company and customer feedback. CephTracer encourages you to periodically review this Statement to be informed.
CephTracer welcomes your questions or comments regarding this Statement of Refunds. If you believe that CephTracer has not adhered to this Statement, please contact CephTracer at:
1658 Milwaukee Ave # 100-3647
Chicago, Illinois 60647-6905
Effective as of January 27, 2014